Our Certification
Harris Carpet Cleaning is qualified by The Institute of Inspection, Cleaning, and Restoration Certification (IICRC). This means we agree to the following IICRC criteria:
- Establish and maintain professionalism when conducting business, and to uphold honesty, integrity, and competency in all dealings with consumers.
- Have an IICRC Certified Technician present on all job sites, or will immediately notify the consumer if there is not a Technician on site certified in the category the work is being performed in.
- Have an IICRC Technician certified in all categories of services that the firm is marketing to consumers.
- Maintain a written customer complaint procedure and respond to those complaints in a timely fashion. In the case of unresolved complaints engage in arbitration and accept those conclusions.
- Carry adequate insurance coverage at all times to protect consumers.
- Maintain all required or appropriate licenses, permits, and bonds.
- Seek, provide, and promote training and continuing education in the firm to enhance technician proficiency.
- Avoid false or deceptive advertising or marketing including the use of misleading price information, and will provide consumers with accurate information regarding prices, services and products.
We care about our customers, our quality of work, and our industry. We've demonstrated the desire to provide customers with thorough, professional, and caring service.
The Institute of Inspection, Cleaning, and Restoration Certification is the foremost authority in certification and standard setting for the cleaning, restoration, and inspection industry since 1972. With over 41,504 certified technicians and over 4418 certified firms representing eleven countries, the IICRC is the leading resource for trained floor covering inspectors, interior textile care, hard surface, and restoration professionals. by administering a strict process of certification, the IIDCRC provides a means by which consumers can receive the highest quality of service from trained, knowledgeable, professional technicians.
